Frequently Asked Questions

WHAT ARE THE COST?

Prices vary based on need however they do start at $100.00

WHEN WILL I GET MY PHOTOS BACK?

2 weeks from you the date you select your favorite photos for retouched image gallery. 

24-72 hours for ONLY jpeg (unretouched/uneditied images) gallery

WHAT IF I'M LATE? 

After 15 minutes there is a $20 fee that must be paid before you receive your photos. After 30 minutes, your shoot is cancelled and non-refundable. 

Conditions due to weather may vary.

CAN I BRING GUEST TO A SHOOT?

Hair and makeup should be done BEFORE scheduled time, but if you need a cheerleader, please limit to 2 guest. 

CAN I BRING MY PET?

Yes, if they are tamed, well behaved, and not a spider.

WHAT ARE DIGITAL IMAGES?

Images that are available to download and save your devices instead of being printed

CAN I RESCHEDULE MY SHOOT DATE?

Yes, once and as long as you notify me within 72 hours of your session. Anything less than requires another deposit or $20 fee.

HOW LONG DOES A SESSION LAST?

The time frame of a session can last anywhere from 30 minutes to 2 hours. Newborn sessions usually take the longest.

DO I NEED TO BRING ANYTHING TO MY SESSION?

I encourage you to bring whatever special items you want photographed. That might be a blanket/hat for a newborn session or a picture of a loved one for a family session. I will do my best to incorporate it into your photos.

CAN I PRINT IMAGES ON MY OWN?

After you receive your images via online gallery you can download and print as many as you would like with the provided release form (You can find this form below or as an email attachment). I recommend doing your research on a commercial printing as quality varies for brands like Walmart/CVS.

WHAT SHOULD I/WE WEAR?

You should wear whatever represents you the best, that could be casual or dressed up. I recommend staying away from clothing with text, characters or images as it can be distracting. For a group photo try to coordinate your clothes with the colors, but not necessarily exactly match.

WHEN DO I HAVE TO PAY AND WITH WHAT FORM?

Specials and Daily Deals require full payment at the time of booking. For all other packages the deposit is due a the time of booking and the remaining balance must be paid by the day of service via Paypal or cash. 

CAN YOU HELP ME FIND A MAKEUP ARTIST?

Of course! Here is a link of MUAs based on location

*Natural Models: Wearing a minimum of foundation to cover blemishes and skin discoloration is highly recommended, especially if you want to avoid full retouching.

HOW MANY PHOTOS WILL I RECEIVE?

The amount of photos you will receive is already stated in your package. If you would like additional files they can be purchased for a additional cost.

CAN I HAVE MY UNEDITED IMAGES?

 Check out the Natural Images options located in the Add-On Section. 

WHAT IF I NEED MY EDITS RUSHED?

If you need your pictures before my two week turn around you can pay a rush fee.

WHAT DO I NEED TO DO AFTER MY SESSION?

Nothing. Your work is already done, just wait for me to send you your files.

If your are receiving prints, instructions for when they are ready for pick up or shipping will be given to you.

CAN I PURCHASE MORE PHOTOS LATER?

Yes, images remain available for purchase up tp 6 months after the shoot, if technology permits.  

IS MY DEPOSIT REFUNDABLE?

No, deposits act as a retainer fee that is not refundable. However, if you paid the full price and cannot reschedule, the remaining balance will be refunded. Fulfilled shoots and Retouched Images are non-refundable. Deposits are due no later than 3 days after invoice is received or will be cancelled.

CAN I BRING MY OWN PHOTOGRAPHER FOR BODY PAINTING  OR SET BUILD ? 

Yes, Prices for body painting & set building vary and require a request form and/or consultation.  

WHERE IS THE STUDIO LOCATION?

The address will be provided after the deposit has been paid, however a general area is provided before booking

ARE PRINTS INCLUDED?

Not unless indicated in the package deal, but printing options are available.

WHAT IF I WANT ADJUSTMENTS TO FINAL IMAGES?

1 request for retouching revisions is accepted up to 7 days after the final images are released and downloaded. After 7 days you may purchase and extra edit(s) to your specific request. 

IS RETOUCHING MANDATORY?

Retouching is included unless stated otherwise, if you would like RAW photos, I can recommend you a different photographer, however I do offer semi-retouched and natural jpeg images by request.

HOW SHOULD I CONTACT YOU?

As indicated on the booking page, email ONLY.  Once you have a paid an invoice a business number will be provided for further communication

HOW LONG DO I HAVE ACCESS TO THE LINKS?

Proofs will be deleted immediately after final images are approved and downloaded. Final images remain available online for 2 weeks (14 days) after they have been received and will not be resent. Please save files in safe place(s). 

WANT TO LEAVE A REVIEW?

No problem, all feedback is welcomed. https://www.surveymonkey.com/r/DXYLLJR

DO YOU OFFER EVENTS FOR CHILDREN?

Yes! Cookie decorating, painting, and more!

DO YOU PROVIDE FOOD FOR HOME EVENTS?

No. However, I can accommodate baked goods for an additional cost. 

DO PARENTS NEED TO BE PRESENT AT ALL TIMES.

Yes.  

IS THERE A LOCATION I CAN BOOK IF I DON'T WANT TO DO IT AT HOME?

Absolutely! I Have tables and a venue available, but if you prefer a specific place, I do not cover those cost.

CAN I BOOK YOU AS A PHOTOGRAPHER FOR AN EVENT?

Of course! See the photography page for prices 

CAN I RESCHEDULE MY EVENT?

Yes, once and as long as you notify me 1 week in advance.  

Torii Le'Chelle Creations LLC does not offer a refund for beads if broken after 14 days of delivery. It is the customers responsibility to provide and confirm correct measurements however, for even exchange of product, please return beads in the good condition and in original packaging. 

 Orders can be canceled and fully refunded within 12 hours of purchase. To request an order cancellation, please send us a conversation within 12 hours. No cancellations will be accepted beyond this 12-hour window.

Due to hygiene concerns, there are no returns/exchanges on waist bead purchases that have been shipped. Pictures of adornments during productions, so it is the customers responsibility to provide feedback before completion.

Due to the handmade and tedious nature of our work the processing times are as stated below.

7-14 business days ( traditional and ready made waist beads and products)

7-21 business days (made to order waist beads)

Up to 28 business days (custom orders)

Please note that products can and usually will be processed much faster than the time periods stated above, and during sales and holidays it may take just a little longer (3-5 business days). Business days exclude the weekends and holidays. 

Ground Shipping included in cost. For faster shipping, please request. 

If the wrong item is shipped we will happily exchange it. Please provide a photo upon opening Please email toriilechelle@gmail.com in this case. 

Torii Le'Chelle Creations is not responsible for products that read delivered on the USPS tracking information or products that were misdelivered due to lack of correct or complete address. A claim can be filed with the United States Postal Service.

If your package is returned to us due to incomplete or incorrect address there will be a re shipping fee to ship it again. 

By paying the invoice you are to this policy and the terms and conditions. 

Thank you for shopping Torii Le'Chelle Creations.